PanPan Aroma is the public-facing sourcing website operated by 广州米娅生物科技有限公司 in Guangzhou, China. This notice explains how we handle the contact and project information you send through our enquiry, sample and contact forms. We use it to respond to your request and manage the related business conversation.
Information you choose to send
Your request may include your name, company or brand, business email, destination country, products of interest, estimated quantity, packaging preferences, target timing and the message you provide. We also associate the request with its submission time, source page and enquiry reference so our team can identify and follow up on it.
Provide the business information needed for the first discussion. Do not send payment-card details, identity documents, passwords or confidential formulas through the general enquiry form. If further restricted information is needed, first agree an appropriate exchange method with the project team.
How the website and enquiry service operate
The website runs on Sites hosting, and its source code is maintained in GitHub. Enquiry submissions are sent to our shared Worker processing service and recorded in Zoho CRM in its China region. Feishu is used for an enquiry backup and internal group notifications so the responsible team can follow up. Enquiry records are business records; they are not added to the public GitHub source repository.
The team uses the information to answer questions, discuss specifications, samples and quotations, and track project follow-up. Relevant project requirements may be shared with the partner manufacturer or packaging provider needed for your enquiry. We aim to limit that sharing to the information needed for the task. Please identify any confidentiality requirement before providing additional project material.
Access, retention and your requests
Access to enquiry records is limited to the team and service accounts used to operate the enquiry workflow. Hosting, CRM and collaboration services process the information required to provide those functions. We do not use the project information in these forms for advertising tracking.
We retain enquiry information while it is needed to answer and follow up on the project and manage the resulting business records. Records should be reviewed when that need ends and deleted or minimized when they are no longer needed, taking account of any records that must be retained for an ongoing transaction.
To request access, correction or deletion, use the contact form, describe your request and include your earlier enquiry reference if available. We may need to verify the request before changing or removing records. The contact form can be used for a data request without providing a purchase quantity or company name.